Evaluating the work we do is crucial for continuous improvement and resource optimisation, ensuring that our processes and outcomes are always improving.
Here are useful metrics that can help with measuring outcomes and evaluation
Patient Record Outcome Measures (PROM)
PROMs measure a patient’s health status or health-related quality of life at a single point in time, and are collected through short, self- completed questionnaires. This health status information is collected before and after a procedure and provides an indication of the outcomes or quality of care.
Pre-operative questionnaires are offered to all patients undergoing one of the four procedures at an NHS trust or a private trust doing work for the NHS. Completion of the questionnaire is completely voluntary. The procedure should take place within 18 weeks of the questionnaire being completed or a second questionnaire should be offered to the patient closer to the date of treatment.
Post-operative questionnaires are sent out to the patient’s home address by one of the accredited PROMs data suppliers on behalf of the provider trust.
PROMs provides an indication of the outcomes or quality of care delivered to NHS patients that enables providers, commissioners and other stakeholders to make informed changes to the delivery of their services. These changes aim to improve outcomes and measurable benefits.
Resources
Background information about PROMs – NHS England Digital
Friend and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. FFT data is published by NHS England every month.
Resources:
Friends and Family Test (FFT) – NHS
NHS England » Friends and Family Test data